If no solution works for you, please email with a description of your problem, including the full citation of the article that you are trying to obtain and, if possible, send us a screenshot. If you see an error message: " Acrobat failed to connect to a DDE server" open Adobe Reader and select Edit > Preference > General, and uncheck “Enable Protected Mode”. Once the pop-up is enabled, it may open automatically, or you may need to refresh the page you were on.Ħ. Look also for pop-up alerts near the top of the browser and enable the pop-up if you trust the site - the publishers' sites that we link to may be trusted as they are known to us. This should permit the download to go ahead next time you download a file from the host.We have done so for Ingenta - see the link to a separate FAQ on this.ĥ. Another thing to try, in Internet Explorer, is to add the host site to the Trusted sites policy, go to Tools > Internet Options > Security tab > Trusted sites (green tick) > Trusted sites button > add the host to the zone, for example *. > click on Add button and Close and OK (server verification is not required).
If you still have a problem opening a PDF please also try changing your connection speed setting: open Adobe Reader, go to Edit > Preferences > Internet and under "Internet Options" change the connection speed from 56 Kbps to 112 Kbps.Ĥ. Refreshing the page will change the behaviour to read the PDF inside the browser frame.ģ. If you still encounter a problem you can also fix it by choosing Tools > Options > Applications tab > look for a drop down for Adobe Reader (or Adobe Acrobat) which should be switched to "Use Adobe Acrobat in Firefox". Firefox may report that the Adobe Reader plug-in needs updating - just click on the grey icon to open the PDF. Firefox is available from the Start menu > All Programs > Central Software folder > Browsers folder > Firefox 24.0 (or later versions). Depending on your new setting the PDF should open, either inside the browser or, if you selected Open PDF outside the browser, a new Adobe Reader window should open, this time outside the browser with all the content displayed.Ģ. Then close down Adobe Reader so that the setting change takes effect. Open Adobe Reader, go to Edit > Preferences > Internet and either tick, or untick, “Display PDF in browser”. There are several other remedies to try listed below.ġ. Try right-clicking the link to the file and open it in another tab or another application like Adobe Acrobat DC Reader. That’s when the “Email as Attachment” error reproducibly occurs.When trying to view e-journal articles or files on Blackboard Learn, or from other sources, some files may open inside a browser window but display as a blank, or grey space, or the file may not finish downloading. It seems to me the issue involves the manner in which Firefox Quantum presents a PDF file to Nitro Pro, only when that PDF represents a website page converted to PDF by the PrintFriendly extension. If I download a simple PDF file from within a website, using Firefox Quantum and Nitro Pro, I also experience no problem with “Email as Attachment”. If I switch browsers to IE, none of this problem occurs.
If, however, I then locate that downloaded PDF within the windows download folder, and I open that very same PDF from that location, Nitro Pro does not fault with “Email as Attachment”. Under both scenarios, Nitro Pro’s “Email as Attachment” fails. The download may either be instructed to open directly in Nitro Pro 11 or to save it in the default Firefox location, from which it can then be opened into Nitro Pro 11. Pros: It has a familiar, Microsoft Office-style interface. The software has been tested for compatibility with Windows Vista, 7, 8 and 10. This problem only seems to occur when directly downloading website content being converted to PDF format by the PrintFriendly extension and in the new Firefox Quantum browser. This is one of the most used PDF viewers on the market and includes an excellent media viewing platform with minimum burden on available computer resources. PDF files always look identical on any device or operating. The reason PDF is so widely popular is that it can preserve original document formatting.
Additional information regarding this reproducible problem using "Email as Attachment": The Portable Document Format (PDF) is a universal file format that comprises characteristics of both text documents and graphic images which makes it one of the most commonly used file types today.